Here's our most frequently asked questions

What is Tydo?

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Tydo is an automated performance analysis company that provides reliable data analytics to digitally native direct-to-consumer companies with minimum effort required from the user and no code necessary. 

What products does Tydo currently offer?

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  • Report Cards is our free product that provides automated snapshots of your performance delivered to your inbox daily, weekly, and monthly. 
  • Our full dashboard, the Platform, provides even more insight into your business, equipped with niche-specific features, and provides automated calculations built to best practice standards of e-commerce analytics.
  • Our Portfolio product provides agencies and individuals who manage multiple Shopify stores with aggregate, individual store and comparative views so that making decisions across many different merchants is easier.

Which platforms do you integrate with?

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For our Report Cards product, we currently connect to your Shopify store, Facebook Ads and Google Ads. We’re working on adding more integrations. If you have access to Tydo’s full dashboard, you can also connect to Snapchat, TikTok, Google Analytics, and ReCharge! Klaviyo, Amazon and Postscript are coming soon.

Do I need to be a Shopify merchant to use Tydo?

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Yes, today we only support Shopify merchants. If you’d like, drop us a note here with your e-commerce platform, we’ll let you know when we support it. 

Do you only work with stores based in the US?

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No! We work with stores all over the world. 

Who uses Tydo?

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Direct-to-Consumer brands whose primary sales channel is online and directly to customers. Some of the brands that use Tydo currently are: Cadence, Disco, Dose and Not Pot.

How long does it take to get set up?

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It should take less than 5 minutes to sign up. All you need is to install our Shopify app and then sign in with your Google and Facebook account. You’ll typically receive your first report within 24 hours but larger stores may take up to 48 hours.

Do I need an engineer?

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Nope! Tydo is a no code platform.

If you’re technical and want access to a cloud data warehouse, please chat with our sales team here.

I still have questions, what should I do?

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Sorry we didn’t get your question answered! You can reach our team here and we’ll get back to you!

Will you share my data?

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We understand that your data is sensitive and we do our best to protect that or allow explicit consent where possible. There are a few scenarios in which Tydo shares your data that we want to transparently communicate:

  • Tydo shares your data with third party vendors, consultants and service providers who perform functions on our behalf, but we limit their use of the information as is reasonably necessary to carry out their work.
  • Tydo also aggregates data across all brands on the platform to provide anonymized insights to Tydo customers and partners.
  • We also allow brands to opt-in to share specific data to specific partners with explicit consent.

By connecting your store and ad channels, you are providing consent for us to use your data and share it with our partner network, which you can read about in detail in our Privacy Notice, Website Terms and Customer Terms.

Which platforms do you integrate with?

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For our Report Cards product, we currently connect to your Shopify store, Facebook Ads and Google Ads. We’re working on adding more integrations. If you have access to Tydo’s full dashboard, you can also connect to Snapchat, TikTok, Google Analytics, and ReCharge! Klaviyo, Amazon and Postscript are coming soon.

I have multiple Facebook accounts, can I sync one or multiple?

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Yes, after you connect your Facebook account you’ll be able to decide which ad accounts you want to sync. You can choose one or multiple accounts.

I have multiple Google accounts, can I sync one or multiple?

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Yes, after you connect your Google account you’ll be able to decide which ad accounts you want to sync. You can choose one or multiple accounts. 

I don’t use Shopify, can I still use Tydo?

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Unfortunately, today we only support Shopify merchants. If you’d like, drop us a note here with your e-commerce platform, we’ll let you know when we support it. 

I don’t see an integration I need supported, can you add it?

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Drop us a line here, will let you know if it’s on our roadmap. We also offer custom solutions!

What is Report Cards?

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Report Cards is a customized glance of your business, delivered to your inbox for free. Report Cards was made for the operators who need to have a constant pulse on their business no matter where they are. It’s delivered to you so you don’t have to check another data source. It’s free because we believe every operator should have access to the basics. And you can customize it with different cards and frequency of delivery!

Can I only get daily, weekly or monthly recaps?

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Yes, however, after signing up you can update your settings and decide which reports you would like to receive: daily, weekly, monthly, or all of the above. Additionally, you can decide which cards you want to receive at which cadence!

What metrics are included on Report Cards?

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Your Report Card defaults to include your Tydo summary which has Revenue, Orders, AOV, Spend, Blended CAC and Blended ROAS. You can also discover and add new cards that include metrics tied to different functions of your business! There are over 50+ metrics to include and customize your Report Card with.

Can I add someone to my Report Card?

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Yes! You can do that in the settings tab here.

If I oversee multiple Shopify stores, can I connect them all at once?

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Yes! If you are an agency or oversee performance across multiple brands, we can definitely provide you with access to Report Cards for multiple stores. We just need you to provide a bit more information - chat with our team here or shoot us an email at hi@tydo.com.

When will I receive my first report?

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You should receive your first report approximately 1 day after connecting your store. If you don’t receive your Report Card within 48 hours of connecting, please contact us at hi@tydo.com.

What is Portfolio?

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Portfolio is the perfect tool for managing multiple Shopify stores. Portfolio was created out of the pain points that agencies and individuals who manage multiple Shopify merchants experience: the inability to quickly see aggregate, individual and comparative views of their data. It’s also a great client reporting tool!

Can I link more than one Facebook Ad account?

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Yes, every store can have its own associated Facebook Ad account.

Can I connect more than one Google Ad account?

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Yes, every store that you include in your Portfolio can have its own associated Google ad account.

Can I filter out or highlight specific stores?

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Yes! In each visualization you can remove individual shops, you can also select which specific shops to see reports for in the overview section. Each modified visualization can also be exported with your selected shops to be used anywhere.

Can I use one ad account for multiple shops?

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Yes, please speak to the Tydo team on how best to allocate ad spend to the appropriate shop.

How many Shopify stores can I link to my Portfolio account?

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As many as you want! There is no limit.

How many users can I have on my Portfolio Account?

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As many as you want! There is no limit.

Can I add custom reports or visualizations?

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Yes! Please speak to the Tydo team about your specific needs!

I’d like to become a Tydo partner.

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Amazing. We’d love to hear from you! Please fill out this quick Typeform to give us more information on how we might be able to work with you