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Eli Weiss is a CX and retention expert. Currently, he's the senior director of CX and Retention at Jones Road Beauty. He's previously worked at SIMULATE and Olipop.
Selected clients
1
As an expert in your space, can you share one small but actionable tip for brands?
Take 30 minutes to audit your customer journey as a customer. Ensure you are not overpromising and underdelivering. Setting expectations is key to a great customer experience and retaining your customers.
2
Who’s your current brand crush, and what do you love about them?
Madhappy. I love their mission, vision, and style.
3
How should someone approach you about working together?
Mentorpass is the easiest place to find me!
4
What’s your favorite data point to dive into? Why?
CLTV by cohort.
